Our Website - B2C eCommerce - Goods - Single controller Policy

Privacy Notice

This is our Privacy Notice to you about how we use and share your personal data. We are the Data Controller and our legal name is The Heating Partnership.

We collect the personal data you provide us when you fill in the blanks in the website forms.

We also collect personal data from you when you order online, from our cookies, when you call us, when you use our chat helpline, when you create an account, when you email us for any reason:

We may also share your data with a number of select partners relevant to the completion of the contract. Please contact us if you require further information.

We use information such as answers to security questions to protect your login access.

We also use it to register you and manage your account.

To fulfil the contract we use your data to allocate you goods, manage and track your order, update you on progress, to order your goods from our supplier, generate delivery notes and invoices, process payments and administration generally. We may use it for different reasons as long as they are similar or necessary.

We have to share your data with others so we can physically deliver the goods ordered, with our external payment processor so we can take payment for your order, confirm and manage your order by email:

We may also share your data with a number of select partners relevant to the completion of the contract. Please contact us if you require further information.

It is in our legitimate interests to use and share your personal data manage our business, to do our accounts, to identify other things you may like from us, interact with providers of services to us, to protect society, and protect your and our interests. We will pass it to businesses we sell all or part of our business to in the future.

The following is a list of the outside parties we use and share your data with:

We may also share your data with a number of select partners relevant to the completion of the contract. Please contact us if you require further information.

We use cookies. You can set your preferences by using the cookies icon in the bottom right of the website.

We combine the personal data given over the website with data we get from data you provide over the telephone (including any text or other messages), and other sources.

We monitor and may record telephone calls and online chat to monitor customer service, and to record and prove the contract or other issue.

We will keep your data for 7 years after the year you order it so we can comply with contract law issues, product liability issues, insurance issues, company law obligations, record keeping for accounting and tax audits. If there are any complaints or questions on product liability or insurance issues we will keep your data for 6 years after the matter is dealt with. We may hold onto data were there are legal reasons to retain it.

You have rights in relation to your data to ask to know what we process, access it, request correction if wrong or deletion, restrict or object to processing, request a copy is sent to another organisation, withdraw any consents and complain to the Information Commissioner. You can find out more by contacting us.

We have put in place appropriate security measures in relation to your data.

You can contact us by email at contact@theheatingpartnership.co.uk or telephone 01244 941061, or post 1st Floor, Management Suite, Broughton Shopping Park, Flintshire, Chester, Cheshire, CH4 0DE, United Kingdom

We will update our Privacy Notice occasionally and it will replace any prior version. The date of this notice is 26th August 2022.